FAQ

1. What is Innoventoys?

Innoventoys creates AI companion toys designed for comfort, connection, and childhood memories.

More than just toys, our products are made to become little friends children can hug, talk to, and grow with through everyday moments.

2. What age are Innoventoys suitable for?

Our toys are designed for children, but the recommended age may vary depending on the product.

Please check each product page for the specific age recommendation. For younger children, we recommend parent supervision during use.

 3. Are Innoventoys safe for children?

Child safety is very important to us. Our toys are designed to be soft, huggable, and family-friendly.

Please always follow the age recommendation and safety instructions listed on each product page. Adult supervision is recommended for younger children.

4. What makes Innoventoys different from regular toys?

Innoventoys are made to offer more than play.

They are designed around emotional companionship, bedtime comfort, daily encouragement, and meaningful interaction — helping children feel connected through little everyday moments.

Because the best toy isn’t the one with the most features. It’s the one they never want to put down.

5. Does the toy record my child’s voice?

Privacy is very important, especially when it comes to children.

If a product includes voice or smart interaction features, we will explain how the feature works on the product page. We recommend that parents review all smart features before use and guide children not to share sensitive personal information.

6. Do I need to pay customs duties, taxes, or clearance fees?

Yes, in some countries or regions, customs duties, import taxes, clearance fees, or other local charges may apply.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Any customs duties, taxes, clearance fees, or related charges required by your local customs authority are the customer’s responsibility.

If a package is delayed due to customs clearance, we recommend contacting your local customs office or courier for further assistance.

7. Can I return my order?

Yes. If you are not satisfied with your purchase, you may contact us within the return window listed in our Return Policy.

Items must be unused, in their original condition, and returned with the original packaging unless the product arrives damaged, defective, or incorrect.

For returns that are not caused by a product quality issue, the customer is responsible for the return shipping cost, customs duties, import taxes, clearance fees, or any other charges required during the return process.

8. Are Innoventoys good as gifts?

Yes. Innoventoys are designed to be thoughtful gifts for birthdays, holidays, back-to-school moments, bedtime routines, and children who love soft, interactive companions.

They are made for little moments that matter.