Terms of Service

Welcome to Innoventoys.

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Overview

This website is operated by Innoventoys. Throughout the site, the terms “we,” “us,” and “our” refer to Innoventoys.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service, including any policies referenced here, such as our Return & Refund Policy, Shipping Policy, Privacy Policy, and other store policies.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using this website under the supervision of a parent or legal guardian.

Our products are intended to be purchased by adults. If a product is intended for children, adult supervision may still be required depending on the child’s age and the product’s features.

You may not use our products or services for any illegal or unauthorized purpose.

3. Product Information

We do our best to display product information, images, colors, features, descriptions, prices, and availability as accurately as possible.

However, we do not guarantee that all product descriptions, images, colors, or other content on the website will be completely accurate, current, or error-free.

Actual product colors may vary slightly due to screen settings, lighting, photography, or production differences.

We reserve the right to update, modify, or discontinue any product at any time without notice.

4. Smart and AI-Interactive Products

Some Innoventoys products may include smart, AI, voice, interactive, app-connected, Bluetooth, Wi-Fi, or other electronic features.

Product functions may vary depending on the specific item, software version, app compatibility, region, language availability, network environment, or third-party service availability.

Parents or guardians are responsible for reviewing product features before use and supervising children when appropriate.

Children should not share sensitive personal information while using any smart or interactive product.

Please refer to the product page, user instructions, and privacy-related notices for more information about each product’s features.

5. Product Safety and Age Recommendations

Please carefully review the recommended age, safety instructions, warnings, and usage guidance listed on each product page or included with the product.

Some products may contain small parts, batteries, electronic components, charging cables, or other accessories that may not be suitable for very young children.

Adult supervision is recommended for younger children and for any product with electronic or smart features.

Innoventoys is not responsible for damage, injury, or loss caused by misuse, improper handling, unauthorized modification, failure to follow instructions, or use by children outside the recommended age range.

6. Pricing and Availability

All prices are listed in the currency shown on our website.

We reserve the right to change product prices, promotions, discounts, or availability at any time without prior notice.

A product being added to your cart does not guarantee availability or price until the order is successfully placed and confirmed.

We reserve the right to limit quantities, cancel orders, or refuse service if we believe an order is suspicious, fraudulent, incorrect, or violates these Terms of Service.

7. Orders and Payment

When you place an order on our website, you agree that all information provided is accurate, complete, and current.

You are responsible for ensuring that your shipping address, contact information, email address, and payment information are correct.

We may contact you if additional information is needed to process your order.

If payment cannot be processed or if we suspect fraudulent activity, we reserve the right to cancel or refuse the order.

8. Shipping and Delivery

Shipping times may vary depending on your location, shipping method, customs clearance, local holidays, courier delays, or other factors outside our control.

Estimated delivery times are provided for reference only and are not guaranteed unless clearly stated.

For online orders, sellers should ship within the promised time frame, or if no time frame is stated, within 30 days; if a seller cannot ship on time, the buyer should be notified and offered options such as agreeing to the delay or receiving a refund.

Please refer to our Shipping Policy for more details.

9. Customs Duties, Taxes, and Clearance Fees

For international orders, customs duties, import taxes, clearance fees, brokerage fees, or other local charges may be required by your country or region.

These fees are not included in the product price or shipping fee unless clearly stated at checkout.

The customer is responsible for all customs duties, import taxes, clearance fees, and any related charges required by local customs authorities.

If a package is delayed due to customs clearance, we recommend contacting your local customs office or courier for assistance.

10. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to unpaid customs fees, an incorrect shipping address, an incomplete address, or failure to complete customs clearance, the customer may be responsible for:

• Original shipping costs

• Return shipping costs

• Customs duties

• Import taxes

• Clearance fees

• Courier handling fees

• Any additional charges caused by the return

Refunds, if applicable, will be processed after the returned package is received and inspected. Any related costs may be deducted from the refund amount.

11. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

For non-quality-related returns, the customer is responsible for return shipping costs, customs duties, import taxes, clearance fees, and any related charges.

Original shipping fees, customs duties, import taxes, clearance fees, and related service charges are non-refundable unless the return is caused by a confirmed product quality issue or our mistake.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

The FTC also advises online shoppers to check refund terms clearly, including who pays return shipping costs and how many days are allowed for returns, so these details should be easy to find on your site.

12. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within the time frame stated in our Return & Refund Policy.

Please provide your order number, clear photos or videos of the issue, and a brief description of the problem.

Once the issue is reviewed, we may offer a replacement, refund, return, or other solution depending on the situation.

13. Use of Website

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not:

• Interfere with the security or operation of our website

• Attempt to gain unauthorized access to our systems

• Upload viruses, malware, or harmful code

• Copy, reproduce, or misuse website content without permission

• Use our website to violate any applicable laws or regulations

We reserve the right to restrict or terminate access to our website if these terms are violated.

14. Intellectual Property

All content on this website, including text, product images, graphics, logos, brand names, designs, videos, icons, and layout, is owned by or licensed to Innoventoys unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without our written permission.

15. Third-Party Tools and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or services.

We are not responsible for the content, policies, actions, or services of third-party websites or providers.

Your use of third-party services may be subject to their own terms and policies.

16. Reviews, Comments, and User Content

If you submit reviews, comments, photos, videos, or other content to us, you agree that we may use, display, reproduce, or share such content for marketing, customer support, or website purposes, unless prohibited by applicable law.

You agree not to submit content that is false, misleading, offensive, unlawful, or infringes on the rights of others.

We reserve the right to remove or refuse any user content at our discretion.

17. Limitation of Liability

To the fullest extent permitted by law, Innoventoys shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our liability for any claim related to a product or order shall not exceed the amount paid for the product giving rise to the claim, unless otherwise required by law.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

18. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis unless otherwise stated.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that all product functions, smart features, AI interactions, or connected services will be available at all times or in all regions.

19. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.

20. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

21. Contact Information

If you have any questions about these Terms of Service, your order, or our policies, please contact us through our Contact Us page or customer support email.

Please include your order number if your question is related to an existing order.